Dynamic UX leader with a proven track record in enhancing customer experience through strategic, data-driven decisions and innovative solutions.
Hi. I'm Jaime.
THANKS FOR STOPPING BY.
I love to foster collaboration in teams to achieve more together.
I’ve been a cornerstone at Cricket Wireless since their re-launch with AT&T, and for the past 10 years I have worked across the full website portfolio, including enhancing the path to purchase, support center, and generative AI CX.
What my team is saying
“Jaime's exceptional leadership has significantly elevated both our UX design team and the overall user experience for our customers. Her proven ability to drive collaboration, make data-informed decisions, and guide the team with clarity has been instrumental in our success. Jaime's leadership truly shines through her role as the lead of the UX Huddle team meetings.”
“Jaime's approach aligns with UX best practices by prioritizing user-centered design, facilitating continuous learning, and promoting a culture of open communication. Her leadership ensures that our design decisions are always informed by data and user insights, ultimately enhancing the user experience for our customers.”
“Jaime has helped revitalize the culture of sharing and openness through facilitating our UX Design Share meetings. When I first joined a year ago, very few people were sharing designs. Now we typically have multiple people wanting to present every week, and I think that those meetings are very fruitful for both presenters to get multiple perspectives about their work, and for those giving feedback to sharpen their feedback skills and learn as a collective group. Jaime always brings her full, authentic self to these meetings which creates an atmosphere of fun engagement and puts everyone at ease to also show up authentically.”